Have a question? Stuck with a tech problem? Whatever the case, we want to help!

Most of the time, you'll find the answer you need among the Frequently Asked Questions below. So please check those first!

But if you still need help, just send an email to support@claritasu.com and we'll get back to you ASAP.

(Usually immediately, but no longer than 1-2 business days.)

Thanks!

Yours,
Brandon Vogt

FREQUENTLY ASKED QUESTIONS

BASIC

How long do I have access to these videos?

How does FOREVER sound?? Unlike Netflix, we will never remove videos from your library. As long as you're a paying member in good standing, you have lifetime access to all the videos at ClaritasU.

However, if you decide to cancel your account, or stop paying the membership fee, you will lose access to any and all videos.

Can my family members log in to my account?

Sure! While your account is technically meant for personal access, you do have permission to share it with your spouse or any children in your home.

However, keep in mind that several features will be compromised when sharing an account with other people, such as your progress tracking, saved favorites, and community discussion. Your data will be all mixed altogether, which makes it a less personalized experience for you.

Also, we can detect when multiple users log in to the same account from different locations, and if the account is abused, we will revoke access. But we trust you! Just keep your credentials secure, don't spread them beyond your household, and you won't have anything to worry about.

Can I share the videos with others?

You cannot share your login credentials with other people, and you're unable to share the videos on social media or embed them onto another website, but you are more than welcome to play ClaritasU videos in a group setting (e.g., parish group or classroom) or show any of the videos to a friend or family member from your own device.

How do I update my profile photo?

It's quick and easy! You just need to sign up for a free Gravatar account and then upload our favorite photo. Just make sure to use the same email address you used for your ClaritasU account. That's it!

TECH SUPPORT

How do I change my password?

Just visit the My Account page to choose a new password!

How do I change my email address?

Just visit the My Account page to change your email address!

How can I download the videos?

Unfortunately, you cannot download the videos. You can only stream them through the ClaritasU website. However, streaming is much faster and easier, and you can watch the videos on any device, any time, wherever you have internet access.

How come this video is blurry?

All the videos at ClaritasU are filmed and displayed in high-quality HD. However, the video quality adjusts depending on your internet speed and device. If a video looks blurry, there's a couple things you can try. First, try watching on a faster speed internet connection, ideally wi-fi. Second, click the "gear" icon at the bottom right of the video and increase the "Quality" value (1080p is full HD.)

How can I play the videos on my TV?

You have a few options:

Option #1 - Connect your computer to your TV using an HDMI cord. Many laptops/desktops have an HDMI port, or an HDMI adaptor, that allows you to connect your computer to your TV through an HDMI cord (just like you'd connect a DVD or Blu-ray player to your TV.) Then just turn on your laptop, adjust the settings so your TV screen mirrors what's on your computer screen, go to ClaritasU.com, and voila! You can now see everything on your TV.

Option #2 - Purchase a Google Chromecast device ($35) which plugs into your TV, connects to the wireless Internet, and allows you to "cast" anything from the Google Chrome browser on your computer, phone, or tablet to your TV. In other words, it's similar to Option #1 except you don't have to connect your computer to your TV with an actual cord—the data streams from your device to your TV over the wireless Internet. (Here's a brief tutorial on using Google Chromecast.)

Option #3 - Use Apple Airplay or Screen Mirror to share your screen. If you have an iPhone or iPad, it's easy to share your screen to your TV. Here's a brief tutorial on how to do that.

COMMUNITY

How do I change my display name?

Just click here to change your Display Name in the Community.

How do I make a new post?

Just click here to make a new post in the Community area.

BILLING

How do I update my credit card?

You can update it on the My Account page. Just click the Payments tab, then next to your subscription click the Update button.

How can I cancel my membership?

To cancel your account, just visit the My Account page, click the Subscriptions tab, and then click the Cancel link on the right side of the table. That's it!